Legal Notice

Your privacy is our priority.

This Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Stepping Up Counseling anytime you interact with Stepping Up Counseling such as when you visit the websites, when you take part in a counseling session at the Stepping Up Counseling services, or when you call or email.

Please read the following to learn about information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Stepping Up Counseling, and we go to great lengths to protect it. By providing personal information or using the website, you understand and consent to the collection, maintenance, processing and use of such information, personally identifiable information (PII). Our websites are intended for users who are located in the United States of America. This privacy policy shall be interpreted under the laws of the United States. This privacy policy is part of the Stepping Up Counseling website terms and conditions which governs your use of this website in general.

What Information is Collected and How it is Used

When you interact with Stepping Up Counseling personal information relevant to the situation may be collected, such as your name, mailing address, phone number, email address, and other contact preferences; your credit card information and other information. Collected information regarding helps to determine how best to provide useful information to the therapist. Personal information about users is collected such as completion of forms through the website. Such information is collected when users register or subscribe to accounts or features on the website, complete assessments and tests, submit a comment or question to us using a “contact us” form or similar feature, send e-mails, or in any other way submit personal information voluntarily through the website. Stepping Up Counseling is HIPPA compliant and promises to safeguard your information and never to provide PII in a public format. 

Your Information is Protected

Stepping Up Counseling takes your privacy very seriously. Stepping Up Counseling does not sell or rent your contact information to other entities. Stepping Up Counseling does not disclose any personal information to third parties without getting your written permission in advance. Stepping Up Counseling takes protecting your privacy very seriously. To make sure your personal information is secured by HIPAA policy. 

How We Protect Your Personal Information

Stepping Up Counseling website uses secure encryption, provided by a third party, on some web pages where credit card information is required. To pay for services from the Stepping Up Counseling website you must use a modern SSL-enabled browser such as the latest Safari, Netscape Navigator or later, or Edge browsers. 

Integrity of Your Personal Information

Stepping Up Counseling has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. By law, you have the right to access your personal information. 

Disclaimer Notice

Please read this entire disclaimer notice before using this website, scheduling an appointment or relying on the content published within it or within any other connected site. If you schedule an initial consultation, an in-person appointment with Stepping Up Counseling we will assume that you have read and understand this disclaimer notice. For privacy information refers to the Privacy Policy on the website.

Emergency and Crisis Situations.

This website and its contact forms are not monitored 24/7 and are not intended for emergency use. If you are experiencing a mental health crisis, thinking about suicide, or in immediate danger, please do not wait for a response. Call 911, go to the nearest emergency room, or call or text the Suicide & Crisis lifeline at 988.

No Professional-Client Relationship

Accessing this website, submitting a contact form, or scheduling an initial consultation does not establish a therapist-client relationship. A professional relationship is only formed after a formal intake process is completed and a clinical services agreement is signed by both parties.

Outcome Disclaimer

Therapy is hard work and an individual’s, and a couple’s therapeutic outcome depends on the client’s desire, dedication, effort and motivation. A couple’s outcome is also determined by both individual’s willingness and desire to be in the relationship. There is no guarantee you will duplicate any of the results stated in the Stepping Up Counseling website. Major contraindications to positive outcome include anything that would block safe engagement between partners, for example: an ongoing affair, addiction or violence in the relationship, which is the responsibility of the clients, where a professional consultation, a follow best practice protocol and an appropriate referral is made.

Limitation of Liability

Stepping up Counseling and its affiliated therapists are dedicated to advancing the well-being of individuals, couples and families. Stepping Up Counseling adheres to the ACA code of ethics.

Confidentiality & Special Concerns

Information disclosed in session is confidential and may not be disclosed to anyone without written permission from you, the client. However, law requires the following exceptions to client confidentiality: Where there is suspicion or evidence of child or elder abuse. Also, there is reasonable suspicion that the client presents danger to self or others, or when a court orders.

Cancellation, Re-Schedule Policy

When an appointment is scheduled, that time is reserved for the client. Stepping Up Counseling requires a full 48-hour notice for cancellations or reschedules of standard weekly sessions. If you choose, for any reason, not to attend your session or choose to reschedule an appointment without providing 48 hours advance notice, your full fee will be charged unless this involves a life-threatening emergency.

Link Information

The only link out is to a client portal. 
If you have any questions or comments regarding our privacy practices, you may contact us at:

Stepping Up Counseling
1040 Cambridge Square, Suite D
Alpharetta, GA 30009

Email: info@steppingup.life

— Compliance Department